6. As soon as you hear the recorded message start, Enter your Social Security Number

a. IF YOU ENTERED YOUR SS# CORRECTLY, Press 1

b. If the next recorded message begins with, “Due to the current number of callers…,” hang up and repeat steps 1-7 until you get a message that says what your hold time will be.

This process can take a while, but by entering the dial prompts immediately, you will save a lot of time normally spent listening to the lengthy recorded message over and over again.  Keep going through these steps, and you will reach a live representative! Good luck!

For faster payment of claims, use the online or phone reporting system.


Also published on Medium.

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