6. As soon as you hear the recorded message start, Enter your Social Security Number
a. IF YOU ENTERED YOUR SS# CORRECTLY, Press 1
b. If the next recorded message begins with, “Due to the current number of callers…,” hang up and repeat steps 1-7 until you get a message that says what your hold time will be.
This process can take a while, but by entering the dial prompts immediately, you will save a lot of time normally spent listening to the lengthy recorded message over and over again. Keep going through these steps, and you will reach a live representative! Good luck!
For faster payment of claims, use the online or phone reporting system.
Also published on Medium.